Description
Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
EssentialOptional
Theoretical Knowledge
Practical Skills
handle tasks independentlytype at speedpersuade clients with alternativesdiscern written communicationwork with e-services available to citizenskeep task recordsprocess datahave computer literacyguarantee customer satisfactionrespond to inquiries in written formadapt to changing situationsperform multiple tasks at the same timecreate solutions to problemsuse internet chatcarry out active sellinguse communication techniquesanswer incoming callsperform escalation procedureuse communication devicesprovide customer follow-up serviceshandle helpdesk problemsutilise cross-sellingexercise patienceprioritise requestsuse customer relationship management softwareperform data analysis