Description
Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
EssentialOptional
Theoretical Knowledge
Practical Skills
communicate clearly with passengershandle petty cashanswer questions about the train transport serviceprovide information to passengershandle stressful situations in the work placespeak different languagessupervise movement of passengersensure passenger comfortmonitor customer inquiriesresearch passenger needscommunicate reports provided by passengerscheck carriagessell train ticketsassist passengersassist disable passengersoperate railway communication systemsassist passengers in emergency situationsassist passengers with timetable informationfocus on passengersmanage the customer experienceact reliablyuse different communication channels