office clerk

Description

Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.

EssentialOptional

Theoretical Knowledge

company policies information confidentiality transcription methods accounting techniques document sharing procedures

Practical Skills

use office systems manage digital documents file documents facilitate access to information route correspondence to business departments prepare correspondence for customers perform office routine activities apply grammar and spelling rules process commissioned instructions align content with form organise business documents disseminate messages to people deliver correspondence fill out forms process data handle delivered packages maintain correspondence records communicate by telephone organise facilities for office personnel disseminate internal communications communicate with customers use different communication channels use spreadsheets software handle mail use software for data preservation keep records of customer interaction maintain internal communication systems ensure proper document management process customer orders digitise documents use microsoft office perform cleaning duties use free typing techniques respect data protection principles maintain inventory of office supplies communicate with customer service department manage digital archives translate keywords into full texts serve beverages use personal organization software draft corporate emails issue sales invoices monitor staff absences