Description
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
EssentialOptional
Theoretical Knowledge
Practical Skills
process bookingidentify customer's needsoversee all travel arrangementshandle customer complaintsmeasure sustainability of tourism activitiesbuild a network of suppliers in tourismapply foreign languages in tourismmaintain customer serviceuse global distribution systemprovide tourism related informationdevise tailor-made tourism itinerariessell tourist packagescustomise travel packagemaintain relationship with suppliersupsell productsguarantee customer satisfactionuse e-tourism platformsuse customer relationship management softwareeducate on sustainable tourismprocess paymentsplan measures to safeguard cultural heritageadvertise travel insurancemaintain customer recordsmanage conservation of natural and cultural heritageread mapsassist clients with special needsmanage online contentdemonstrate intercultural competences in hospitality servicescomply with food safety and hygienedevelop inclusive communication materialengage local communities in the management of natural protected areasfollow ethical code of conduct in tourismbuild business relationshipsoversee the design of touristic publicationsoversee the printing of touristic publicationsperform services in a flexible mannerpromote virtual reality travelling experiencesplan eventsuse different communication channelssupport community-based tourismplan measures to safeguard natural protected areassupport local tourismimprove customer traveling experiences with augmented reality