Description
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
EssentialOptional
Theoretical Knowledge
No theoretical knowledge mapped.
Practical Skills
meet picking standardsdeliver a sales pitchprovide information to passengersrepresent the companyidentify customer's needsimplement sales strategiesthink proactivelycommunicate with customer service departmentinterpret customer non-verbal communicationwrite work-related reportsprovide high quality customer serviceprovide information on train routesreact calmly in stressful situationsrelay messages through radio and telephone systemsguarantee customer satisfactionadvise customers on the product range of railway companiesassist passengerscollect customer datalisten activelydeliver outstanding servicemaintain updated professional knowledgemanage the customer experienceimplement marketing strategieswork in a rail transport teampersuade clients with alternativesspeak different languagesuse microsoft officehave computer literacyperform services in a flexible manneract reliably