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tour operator representative

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Description

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

EssentialOptional

Theoretical Knowledge

ecotourism self-service technologies in tourism geographical areas relevant to tourism augmented reality virtual reality

Practical Skills

measure customer feedback handle personal identifiable information manage conservation of natural and cultural heritage devise special promotions collect tourist information assist clients with special needs process booking manage health and safety standards provide performance feedback handle customer complaints develop inclusive communication material engage local communities in the management of natural protected areas build a network of suppliers in tourism manage visitor flows in natural protected areas apply foreign languages in tourism maintain customer service work in a hospitality team provide customised products upsell products communicate with customers educate on sustainable tourism process payments create solutions to problems support community-based tourism support local tourism make logistical arrangements prepare travel packages implement sales strategies use e-tourism platforms promote virtual reality travelling experiences ensure infrastructure accessibility negotiate supplier arrangements negotiate service with providers manage the customer experience implement marketing strategies improve customer traveling experiences with augmented reality maintain customer records