Description
Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
EssentialOptional
Theoretical Knowledge
Practical Skills
measure customer feedbackensure cross-department cooperationdesign customer experiencesanalyse data about clientsensure information privacycomply with food safety and hygieneidentify stress points of customer interactionimprove business processeshandle customer complaintsmonitor work for special eventsanalyse business plansdevelop strategies for accessibilitymaintain customer serviceprovide improvement strategiesuse e-tourism platformsplan medium to long term objectivesmonitor customer behaviourmanage the customer experiencemaintain customer recordsmaintain incident reporting recordsmanage conservation of natural and cultural heritagelead a team in hospitality servicedetect drug abuseassist clients with special needstrain employeesconduct qualitative researchperform market researchidentify customer's needsdemonstrate intercultural competences in hospitality servicesmanage health and safety standardsimplement sales strategiesdevelop inclusive communication materialengage local communities in the management of natural protected areasmeasure sustainability of tourism activitiesgreet guestsconduct quantitative researchplan shifts of employeespromote virtual reality travelling experienceseducate on sustainable tourismsupport community-based tourismimplement marketing strategiessupport local tourismimprove customer traveling experiences with augmented reality