spa attendant

Description

Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.

EssentialOptional

Theoretical Knowledge

quality standards types of spa personal protective equipment company policies health, safety and hygiene legislation

Practical Skills

clean building floors monitor stock level allocate locker space handle customer complaints organise on-site amenities provide athletic equipment to clients restock towels maintain customer service sell services clean spa work areas order supplies maintain personal hygiene standards when cleaning maintain cleaning equipment sell products greet guests guarantee customer satisfaction ensure sanitation process payments keep up to date with spa products collect items for laundry service ensure health and safety of staff produce sales reports oversee spa maintenance restock toilet facilities' supplies analyse goal progress manage health and safety standards maintain work area cleanliness assist guest departure manage infection control in the facility provide customer follow-up services control temperature ensure health and safety of customers plan spa services respond to customers' inquiries implement marketing strategies