Description
Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
EssentialOptional
Theoretical Knowledge
Practical Skills
comply with food safety and hygienehandle customer complaintsmaintain customer serviceserve food in table servicegreet guestsassist passengershandle financial transactionsprovide food and beveragescheck passenger ticketstolerate stressexecute flight plansread stowage plansprovide first aidcommunicate verbal instructionsinspect cabin service equipmentdistribute local information materialsassist clients with special needsanswer questions about the train transport serviceprovide information to passengersapply transportation management conceptshandle stressful situations in the work placeanalyse work-related written reportsidentify customer's needsservice roomshandle veterinary emergenciesprepare mixed beveragesfollow verbal instructionsmanage on board hazardsprocess customer ordershelp to control passenger behaviour during emergency situationsprepare flight reportsprepare simple meals on boardimplement sales strategiesmanage lost and found articlescarry out pre-flight dutiesgive instructions to staffoversee guest laundry servicesell souvenirscommunicate reports provided by passengersdeal with challenging work conditionsuse riverspeak to communicatecheck carriagesshow intercultural awarenesshandle guest luggagemaintain vessel safety and emergency equipmentdemonstrate emergency proceduresupsell productshave computer literacyperform small vessel safety proceduresperform services in a flexible manneract reliablyassist passengers in emergency situationsmaintain relationship with customersassist passengers with timetable informationuse different communication channelsdeliver outstanding serviceperform routine flight operations checksconduct full-scale emergency plan exercisesfacilitate safe disembarkation of passengersmanage the customer experienceimplement marketing strategiesbe friendly to passengersmaintain stock supplies for guest cabin