Description
ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They schedule, control and direct the resources, people, funding and facilities of the documentation department (including establishing budgets and timelines, risk analysis and quality management). They also develop documentation standards, structuring methods and media concepts to effectively communicate product concepts and usage.
EssentialOptional
Theoretical Knowledge
content development processesindustrial softwareICT project managementbusiness processeslegal requirements of ICT productsdocument managementusability engineeringsystems development life-cycleinsourcing strategyICT help platformssupplier managementoutsourcing strategyquality assurance methodologiescrowdsourcing strategy
Practical Skills
develop information standardsmanage information sourcesensure compliance with legal requirementsmanage human resourcesidentify legal requirementsmanage content development projectsmanage content metadataapply organisational techniquesperform resource planningmanage budgetsdefine technology strategydisseminate internal communicationsprovide guidelines for content developmentdevelop media strategymonitor technology trendsmanage localisationtrack key performance indicatorsidentify market requirements for ICT documentationmaintain relationship with suppliersset quality assurance objectivesidentify ICT user needsapply change managementplan digital marketing