Description
Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
EssentialOptional
Theoretical Knowledge
No theoretical knowledge mapped.
Practical Skills
deal with departures in accommodationcomply with food safety and hygienehandle customer complaintsmaintain customer servicegreet guestsprocess reservationsassist at check-indeal with arrivals in accommodationcarry out end of day accountsprocess paymentsmaintain customer recordsmaintain incident reporting recordstake room service ordersdetect drug abuseassist clients with special needsassess cleanliness of areasidentify customer's needshandle surveillance equipmentimplement sales strategiesmonitor guest accessprovide tourism related informationrun errands on behalf of customersensure hotel securityimplement marketing strategies