head waiter/head waitress

Description

Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.

EssentialOptional

Theoretical Knowledge

quality assurance methodologies sparkling wines food waste monitoring systems

Practical Skills

measure customer feedback advise guests on menus for special events execute opening and closing procedures assist clients with special needs train employees identify customer's needs check prices on the menu manage health and safety standards manage restaurant service handle customer complaints monitor work for special events control of expenses plan menus coach employees maintain customer service supervise the work of staff on different shifts prepare tableware apply foreign languages in hospitality assist VIP guests greet guests check dining room cleanliness manage stock rotation maximise sales revenues monitor customer service attend to detail regarding food and beverages supervise food quality plan shifts of employees brief staff on daily menu monitor billing procedures recruit employees maintain relationship with customers inspect table settings process payments store kitchen supplies use resource-efficient technologies in hospitality educate customers on tea varieties monitor stock level handle surveillance equipment ensure maintenance of kitchen equipment monitor check-out point process reservations educate customers on coffee varieties