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rental service representative

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Description

Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.

EssentialOptional

Theoretical Knowledge

company policies financial capability product comprehension industrial tools credit card payments machinery products office equipment mining, construction and civil engineering machinery products agricultural equipment contract law types of aircraft types of maritime vessels

Practical Skills

apply numeracy skills manage claims process maintain inventory of rented items achieve sales targets identify customer's needs record customers' personal data work independently in rental services review completed contracts assist customers provide customers with price information provide customer follow-up services process data have computer literacy guarantee customer satisfaction perform multiple tasks at the same time handle rental overdues communicate with customers process payments handle financial transactions build rapport with people from different cultural backgrounds facilitate official agreement speak different languages manage contracts operate cash register show diplomacy communicate by telephone use customer relationship management software manage theft prevention use different communication channels listen actively create solutions to problems