Description
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
EssentialOptional
Theoretical Knowledge
Practical Skills
use computer telephony integrationanswer incoming callsuse communication devicesredirect callerscommunicate by telephonemaintain telephony systeminstall electronic communication equipmenthandle helpdesk problemsgreet guestsimplement a virtual private networkmonitor communication channels' performancerespond to customers' inquiries