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benefits advice worker

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Description

Benefits advice workers guide individuals in the social work area to help them solve specific problems in their personal life by addressing personal and relationship issues, inner conflicts, depression and addictions. They attempt to empower individuals to achieve change and improve the quality of their life. They may also support and advise clients on demanding their social security benefits.

EssentialOptional

Theoretical Knowledge

social sciences company policies legal requirements in the social sector social justice social security law social work theory government social security programmes

Practical Skills

assess social service users' situation tolerate stress apply anti-oppressive practices review social service plan apply holistic approach within social services apply socially just working principles advocate for social service users develop professional identity in social work advise on social security benefits deliver social services in diverse cultural communities involve service users and carers in care planning accept own accountability support social service users to manage their financial affairs follow health and safety precautions in social care practices build helping relationship with social service users negotiate with social service users promote service users' rights communicate with social service users develop social security programmes conduct interview in social service manage social crisis work within communities provide social counselling plan social service process cooperate at inter-professional level contribute to protecting individuals from harm apply crisis intervention organise social work packages undertake continuous professional development in social work apply organisational techniques meet standards of practice in social services determine child welfare address problems critically apply problem solving in social service adhere to organisational guidelines apply quality standards in social services apply decision making within social work demonstrate leadership in social service cases consider social impact of actions on service users make legislation transparent for users of social services promote social change empower social service users have computer literacy communicate professionally with colleagues in other fields develop professional network promote social security programmes refer social service users manage stress in the work place report on social development prevent social problems relate empathetically listen actively apply case management work in a multicultural environment in health care negotiate with social service stakeholders provide support to social services users apply person-centred care manage ethical issues within social services promote inclusion protect vulnerable social service users maintain records of work with service users work for public inclusion