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travel agent

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Description

Travel agents design and market travel programme itineraries for potential travellers or visitors.

EssentialOptional

Theoretical Knowledge

ecotourism self-service technologies in tourism geographical areas relevant to tourism augmented reality virtual reality social media management office software

Practical Skills

measure customer feedback manage conservation of natural and cultural heritage distribute local information materials produce content for tourism brochures quote prices achieve sales targets process booking identify customer's needs oversee all travel arrangements comply with food safety and hygiene implement sales strategies handle customer complaints develop inclusive communication material engage local communities in the management of natural protected areas manage visitor flows in natural protected areas apply foreign languages in tourism maintain customer service provide tourism related information manage digital archives present reports provide customised products sell tourist packages maintain relationship with suppliers upsell products use customer relationship management software maintain relationship with customers educate on sustainable tourism process payments handle financial transactions support community-based tourism implement marketing strategies support local tourism advertise travel insurance ensure the privacy of guests maintain customer records use communication techniques search databases use presentation software use microsoft office follow ethical code of conduct in tourism use global distribution system execute email marketing work in a hospitality team promote the use of sustainable transport manage time in tourism use e-tourism platforms promote virtual reality travelling experiences manage database coordinate events use spreadsheets software improve customer traveling experiences with augmented reality