Description
Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.
EssentialOptional
Theoretical Knowledge
Practical Skills
improve business processesoversee stock quality controlfollow company standardsperform quality auditsadhere to organisational guidelinestrain staff in quality proceduresliaise with managersdefine quality standardsanalyse test datastrive for company growthcreate solutions to problemsuse measurement instrumentsperform project managementanalyse business processesassess supplier risksperform pre-assembly quality checksplan health and safety procedurescommunicate test results to other departmentsevaluate employeeslead inspectionsset quality assurance objectives