veterinary receptionist

Description

Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.

EssentialOptional

Theoretical Knowledge

animal welfare signs of animal illness safe work practices in a veterinary setting biosecurity related to animals veterinary terminology animal welfare legislation animal behaviour anatomy of animals physiology of animals

Practical Skills

process booking handle veterinary emergencies handle customer complaints manage veterinary practice waiting area manage animal biosecurity manage infection control in the facility deal with challenging people provide support to veterinary clients apply safe work practices in a veterinary setting have computer literacy communicate by telephone monitor the welfare of animals receive veterinary clients and their animals for appointments maintain administrative records in the veterinary office perform multiple tasks at the same time apply animal hygiene practices communicate with customers process payments use different communication channels maintain reception area apply numeracy skills interview animal owners on animals' conditions sell veterinary materials address problems critically maintain stocks of veterinary materials calculate rates per hours manage a small-to-medium business maintain veterinary clinical records handle financial transactions create solutions to problems manage clinical environments collaborate with animal related professionals make decisions regarding the animal's welfare