Description
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
EssentialOptional
Theoretical Knowledge
Practical Skills
keep records of customer interactionestablish customer rapportanswer incoming callsperform customer managementuse databasescommunicate by telephoneguarantee customer satisfactionprovide customer follow-upcommunicate with customerscollect customer datameasure customer feedbackfollow up orders for customerscarry out active sellingnotify customers on special offersprepare correspondence for customersanalyse call performance trendsdiscern written communicationassist customersprovide customers with price informationimprove customer interactioncontact customershandle helpdesk problemsdraft corporate emailsprocess paymentsprovide customers with order information