laundry and dry cleaning manager

Description

Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.

EssentialOptional

Theoretical Knowledge

quality standards communication principles customer relationship management customer service product comprehension corporate social responsibility organisational policies cleaning industry health and safety measures

Practical Skills

ensure equipment maintenance identify customer's needs analyse goal progress manage health and safety standards handle customer complaints follow company standards oversee guest laundry service adjust production schedule manage staff maintain customer service collaborate in company's daily operations supervise the management of an establishment manage budgets supervise work monitor customer service plan shifts of employees manage teamwork maintain relationship with customers create solutions to problems collect items for laundry service fix meetings use solvents manage workflow processes train employees manage payroll reports manage profitability plan health and safety procedures manage a team order supplies read care labels liaise with managers evaluate employees oversee quality control manage inventory inspect dry cleaning materials discharge employees implement marketing strategies