Description
Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
EssentialOptional
Theoretical Knowledge
Practical Skills
maintain cleanliness in the cloak roommanage lost and found articlesmaintain customer servicegreet gueststend to clients' personal itemscommunicate with customersallocate numbers to clients' belongingsassist clients with special needsrestock toilet facilities' suppliescollect fees for cloak room servicehandle surveillance equipmenthandle customer complaintsmanage emergency evacuation plansoversee guest laundry servicemaintain professional administrationassist guest departurerestock towelscheck tickets at venue entryhandle linen in stockprovide information on facility's servicesprovide directions to guestsensure hotel securitysell snacksclean toilet facilities