Description
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
EssentialOptional
Theoretical Knowledge
Practical Skills
deal with departures in accommodationassist clients with special needsprocess bookingidentify customer's needscomply with food safety and hygieneimplement sales strategieshandle customer complaintshandover the service areamaintain customer serviceprovide tourism related informationexplain features in accommodation venuegreet guestsassist at check-indeal with arrivals in accommodationmaintain relationship with customersprocess paymentshandle financial transactionsimplement marketing strategiesmaintain reception areamaintain customer recordsmaintain incident reporting recordstake room service ordersdetect drug abusedistribute local information materialsassess cleanliness of areastrain reception staffprocess reservationstend to clients' personal itemscarry out end of day accountsensure the privacy of guests