Description
Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
EssentialOptional
Theoretical Knowledge
Practical Skills
show impartialityfacilitate official agreementshow intercultural awarenessapply conflict managementobserve confidentialityrespond to enquiriesapply knowledge of human behaviourcreate solutions to problemsmanage contract disputespromote social awarenessmoderate in negotiationseducate employees on occupational hazardscomply with legal regulationsprotect employee rightsadvise on conflict managementcommunicate health and safety measuresinterview peopleaddress problems criticallyadvise on risk managementidentify policy breach