Description
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
EssentialOptional
Theoretical Knowledge
No theoretical knowledge mapped.
Practical Skills
handle personal identifiable informationcommunicate verbal instructionsdistribute local information materialsassist clients with special needsanswer incoming callsidentify customer's needsdemonstrate intercultural competences in hospitality servicesmanage tourist groupswelcome tour groupsmaintain customer serviceprovide tourism related informationpromote the use of sustainable transportgreet guestsinform tourist groups on logistical timesmaintain relationship with customersprovide visitor informationescort visitors to places of interestanswer questions about the train transport servicespeak different languageshandle customer complaintscheck tickets at venue entryapply foreign languages in tourismhandle guest luggageassist passengerscreate solutions to problemsbe friendly to passengers