Description
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
EssentialOptional
Theoretical Knowledge
Practical Skills
apply numeracy skillscommunicate clearly with passengershandle petty cashmanage difficult clientspersuade clients with alternativesidentify customer's needsprocess order forms with customer's informationupdate message displayscommunicate with customer service departmentsell train ticketsreact calmly in stressful situationsadvise customers on the product range of railway companiesadapt communication style according to recipientact with a high level of safety awarenesscommunicate with customersuse different communication channelsachieve sales targetssatisfy customersinterpret customer non-verbal communicationprovide high quality customer serviceact reliablyfollow ethical code of conduct in transport services