ticket issuing clerk

Description

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

EssentialOptional

Theoretical Knowledge

characteristics of services cancellation policies of service providers product comprehension e-commerce systems characteristics of products sales argumentation cultural projects recreation activities sporting events advertising techniques

Practical Skills

provide customer guidance on product selection handle personal identifiable information plan aftersales arrangements carry out active selling maintain store cleanliness prevent shoplifting apply numeracy skills ensure compliance with legal requirements assist clients with special needs quote prices monitor stock level process booking identify customer's needs carry out order intake keep up to date on local events examine merchandise demonstrate products' features operate cash register process refunds maintain customer service provide customer follow-up services inform customers of activity changes organise storage facilities sell tickets upsell products have computer literacy guarantee customer satisfaction issue sales invoices carry out products preparation stock shelves monitor ticketing communicate with customers process payments use different communication channels respond to customers' inquiries maintain customer records develop promotional tools promote event speak different languages promote recreation activities handle multiple orders simultaneously check tickets at venue entry assist customers advertise sport venue promote cultural venue events stay up-to-date with current events