Description
Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
EssentialOptional
Theoretical Knowledge
Practical Skills
provide food and beveragescheck passenger ticketscommunicate verbal instructionsprovide information to passengershandle veterinary emergenciesfollow verbal instructionsmanage on board hazardshelp to control passenger behaviour during emergency situationscomply with food safety and hygienehandle customer complaintscommunicate reports provided by passengersmaintain customer serviceserve food in table servicedemonstrate emergency proceduresgreet guestsassist passengershandle financial transactionsdeliver outstanding servicefacilitate safe disembarkation of passengersmanage the customer experienceread stowage plansprovide first aiddistribute local information materialsassist clients with special needsidentify customer's needsservice roomsprepare mixed beveragesprepare simple meals on boardimplement sales strategiesmanage lost and found articlesgive instructions to staffoversee guest laundry serviceuse riverspeak to communicateshow intercultural awarenesshandle guest luggagemaintain vessel safety and emergency equipmentperform small vessel safety proceduresperform services in a flexible mannerassist at check-inuse different communication channelsimplement marketing strategiesmaintain stock supplies for guest cabin