Description
Aftersales service managers are responsible for the lifecycle of the products delivered to customers for at least the warranty period, after which, in accordance with customer needs, for the sale of spare parts and technical support. They recruit the staff and collaborators, exercise leadership, and follow KPIs for products stocks, margins and orders. Ensure that safety rules and procedures are followed by the whole team. Manage the claims and guarantee-related processes.
EssentialOptional
Theoretical Knowledge
Practical Skills
manage health and safety standardsapply health and safety standardssupervise worker safetyapply safety managementfollow safety precautions in work practicesexecute after sales activitiesmanage sales channelssupervise sales activitiesachieve sales targetsensure compliance with safety legislationset sales goalsplan health and safety proceduresadhere to OHSAS 18001