Description
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
EssentialOptional
Theoretical Knowledge
Practical Skills
communicate verbal instructionsuse microsoft officeadminister appointmentsmaintain logbooksadhere to organisational guidelinesdisseminate messages to peoplegreet guestscommunicate by telephonedisseminate internal communicationscommunicate with customersmaintain reception areause office systemshandle petty cashdevelop documentation in accordance with legal requirementsfile documentsprocess bookinghandle customer complaintscheck tickets at venue entrykeep personal administrationdeliver correspondenceprocess datamaintain correspondence recordsissue sales invoicesregister visitorsorganise facilities for office personnelassist at check-inscreen clientsprocess paymentsuse different communication channelsrespond to customers' inquirieshandle mail