Description
Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and direct passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalies.
EssentialOptional
Theoretical Knowledge
Practical Skills
provide food and beveragesexecute flight plansprovide first aidcommunicate verbal instructionsinspect cabin service equipmenthandle stressful situations in the work placeanalyse work-related written reportshandle veterinary emergenciesfollow verbal instructionsprocess customer orderscomply with food safety and hygieneprepare flight reportshandle customer complaintscarry out pre-flight dutiesgive instructions to staffsell souvenirsmaintain customer serviceserve food in table servicedeal with challenging work conditionsgreet guestsupsell productsassist passengersmaintain relationship with customershandle financial transactionsdeliver outstanding serviceperform routine flight operations checksconduct full-scale emergency plan exercisesmanage the customer experiencetolerate stressprovide information to passengersapply transportation management conceptshave computer literacyperform services in a flexible mannerassist at check-inact reliablyuse different communication channelsbe friendly to passengers