crowd controller

Description

Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.

EssentialOptional

Theoretical Knowledge

surveillance methods fire safety regulations security threats criminal law

Practical Skills

liaise with security authorities identify security threats use communication techniques restrain individuals practice vigilance monitor guest access deal with aggressive behaviour ensure health and safety of visitors manage emergency evacuation plans perform security checks control crowd identify terrorism threats manage theft prevention comply with the principles of self-defence patrol areas ensure public safety and security tolerate stress operate fire extinguishers provide first aid ensure escape routes ban cameras manage major incidents operate radio equipment welcome spectators verify visitor identification handle surveillance equipment manage lost and found articles assist emergency services ensure law application check tickets at venue entry handle spectator complaints monitor amusement park safety ensure safe spectator movement react calmly in stressful situations monitor building security inspect sport stadium develop contingency plans for emergencies monitor security measures monitor parking areas to maintain security handle cash flow