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rooms division manager

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Description

Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

EssentialOptional

Theoretical Knowledge

No theoretical knowledge mapped.

Practical Skills

assess cleanliness of areas ensure cross-department cooperation manage front operations train reception staff manage health and safety standards comply with food safety and hygiene monitor financial accounts handle customer complaints manage inspections of equipment forecast occupancy demand manage staff maintain customer service present reports develop working procedures manage budgets plan shifts of employees assist at check-in coordinate activities across hospitality rooms division manage hospitality revenue manage maintenance operations coordinate redecoration of hospitality establishment deal with departures in accommodation train employees process booking identify customer's needs supervise housekeeping operations monitor work for special events evaluate employees greet guests monitor check-out point process reservations deal with arrivals in accommodation carry out end of day accounts maintain customer records