Description
Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
EssentialOptional
Theoretical Knowledge
Practical Skills
assist clients with special needsidentify customer's needscomply with food safety and hygienehandle customer complaintsmaintain customer serviceprovide tourism related informationgreet guestsassist at check-inmaintain relationship with customershandle personal identifiable informationmaintain incident reporting recordstake room service ordersdetect drug abusedistribute local information materialsassess cleanliness of areasimplement sales strategieshandover the service areadeliver correspondenceprocess reservationsimplement marketing strategiesmaintain reception areaensure the privacy of guests