Description
Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
EssentialOptional
Theoretical Knowledge
Practical Skills
provide customer guidance on product selectionplan aftersales arrangementscarry out active sellingmaintain store cleanlinessprevent shopliftingapply numeracy skillsensure compliance with legal requirementsmonitor stock levelidentify customer's needscarry out order intakeexamine merchandisedemonstrate products' featuresimprove conditions of second-hand merchandiseoperate cash registerprocess refundsprovide customer follow-up servicesorganise storage facilitiescheck the potential of second-hand merchandiseguarantee customer satisfactionissue sales invoicesorganise product displaysell second-hand merchandisecarry out products preparationstock shelvesuse different communication channels