Description
Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
EssentialOptional
Theoretical Knowledge
Practical Skills
provide customer guidance on product selectionmaintain store cleanlinessdirect customers to merchandisecarry out order intakenotify customers on special offerssupervise merchandise displaysexamine merchandiseoperate cash registerOrder productsapply company policiesprocess refundspackage purchases in bagsprovide customer follow-up servicespack merchandise for giftsput up price tagsmaintain relationship with suppliersorganise product displaystock shelvesmaintain relationship with customersexecute working instructionscarry out active sellingachieve sales targetsmonitor stock levelidentify customer's needscheck deliveries on receiptkeep records of merchandise deliverydemonstrate products' featuresmaintain customer serviceprocess orders from online shopprocess paymentsuse different communication channels