Description
Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
EssentialOptional
Theoretical Knowledge
Practical Skills
monitor guest accesscheck tickets at venue entrymaintain customer serviceexplain features in accommodation venuesell ticketsgreet guestsprovide directions to guestsdistribute programmes at the venuecommunicate with customersoperate fire extinguishersprepare premisesliaise with security authoritiesidentify security threatsclean up after an eventpractice vigilancehang advertising postersreplace defective deviceshandle surveillance equipmentmanage lost and found articlesmanage emergency evacuation planstend to guests with special needsdisseminate messages to peoplework in shiftscontrol crowdprocess paymentssell snackssupervise entertainment activities for guestscheck list of participantsrespond to visitor complaints