Description
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
EssentialOptional
Theoretical Knowledge
Practical Skills
communicate in healthcarework in multidisciplinary health teamsmaintain healthcare user data confidentialityapply numeracy skillstype on electronic devicesuse electronic health records management systemfollow clinical guidelinesadminister appointmentsidentify patients' medical recordsanswer patients' questionsadhere to organisational guidelinescollect healthcare user's general datacontribute to continuity of health caremanage healthcare users' datacommunicate by telephonecomply with legislation related to health carework in a multicultural environment in health caremaintain reception areacommunicate in foreign languages with health service providersassist patients with special needsprocess medical insurance claimscomply with quality standards related to healthcare practicescreen clients