secretary

Description

Secretaries perform a variety of administrative tasks to help keep an organisation run smoothly. They answer telephone calls, draft and send e-mails, maintain diaries, arrange appointments, take messages, file documents, organise and service meetings, and manage databases.

EssentialOptional

Theoretical Knowledge

company policies labour law accounting techniques education administration education law

Practical Skills

manage digital documents file documents maintain internal communication systems use microsoft office perform office routine activities process commissioned instructions organise business documents use word processing software administer appointments communicate schedules to the people concerned disseminate messages to people fill out forms keep task records draft corporate emails communicate by telephone organise facilities for office personnel monitor staff absences disseminate internal communications use spreadsheets software handle mail manage personnel agenda use office systems handle petty cash manage online content develop documentation in accordance with legal requirements demonstrate professional attitude to clients manage needs for stationery items organise travel arrangements for staff liaise with typists prepare presentation material write meeting reports deliver correspondence manage budgets use personal organization software issue sales invoices place orders for printed paper goods manage accounts handle financial transactions