Description
Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
EssentialOptional
Theoretical Knowledge
Practical Skills
tolerate stressmaintain customer servicecheck in luggageassist passengerscommunicate with customersmanage the customer experiencecheck in passengersassist clients with special needsprocess bookingboard aircraft passengershandle customer complaintsassist customersassist VIP guestsconduct security screeningsconduct airport security screeningsell ticketsupsell productscommunicate by telephoneguarantee customer satisfactionensure flights run to schedulemaintain relationship with customers