service manager

Description

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

EssentialOptional

Theoretical Knowledge

customer relationship management data protection customer service information confidentiality product comprehension video conferencing tool corporate social responsibility relationship marketing company policies employment law business management principles sales strategies call quality assurance management accounting techniques e-commerce systems business analysis advertising techniques

Practical Skills

identify customer's needs develop business plans handle customer complaints follow company standards maintain professional administration build business relationships manage staff perform customers’ needs analysis manage customer service communicate with customer service department maintain customer service perform customer management inform customers of activity changes sell services contact customers provide high quality customer service supervise work guarantee customer satisfaction monitor customer service develop professional network maintain relationship with customers communicate with customers respond to customers' inquiries create solutions to problems measure customer feedback keep records of customer interaction collect items for laundry service analyse call centre activities fix meetings supervise sales activities manage workflow processes carry out inventory planning produce sales reports achieve sales targets manage supplies persuade clients with alternatives perform risk analysis evaluate performance of organisational collaborators assess employees' capability levels analyse goal progress manage health and safety standards manage payroll reports implement sales strategies provide cost benefit analysis reports manage profitability manage key performance indicators of call centres interview people analyse business processes manage a small-to-medium business create a work atmosphere of continuous improvement establish daily priorities deal with pressure from unexpected circumstances develop working procedures write work-related reports order supplies manage membership database analyse customer service surveys evaluate employees plan marketing campaigns oversee quality control stimulate creative processes make strategic business decisions plan shifts of employees coordinate events use different communication channels implement marketing strategies represent the organisation