Description
Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
EssentialOptional
Theoretical Knowledge
Practical Skills
tolerate stresshandle tasks independentlyspeak different languagespresent reportskeep task recordsprocess datahave computer literacycommunicate by telephoneguarantee customer satisfactionadapt to changing situationsuse customer relationship management softwareperform multiple tasks at the same timelisten activelycreate solutions to problemsprovide ICT supportanswer incoming callsperform escalation procedurethink proactivelyprovide customer follow-up serviceshandle helpdesk problemsprioritise requestsperform data analysisapply operations for an ITIL-based environmenteducate on data confidentiality