Description
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
EssentialOptional
Theoretical Knowledge
digital systemsinnovation processesoperations managementhardware componentshardware components supplierssystems development life-cycleinsourcing strategysoftware components suppliersengineering processessoftware components librariesICT process quality modelscore banking softwareoutsourcing strategycontract lawcrowdsourcing strategy
Practical Skills
train employeesdesign processimprove business processesperform project managementmanage staffuse ICT ticketing systemtrack key performance indicatorsmanage budgetsmaintain relationship with suppliersdevelop ICT workflowoversee quality controldefine technology strategymanage changes in ICT systemuse different communication channelsattend to ICT systems qualitydevelop information standardscoordinate technological activitiesimplement ICT security policiescomply with legal regulationsimplement ICT risk managementprovide cost benefit analysis reportsperform procurement processesmanage contractsapply organisational techniquesimplement a virtual private networkrecruit employees