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vehicle rental agent

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Description

Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

EssentialOptional

Theoretical Knowledge

types of vehicles contract law car controls leasing characteristics credit card payments carsharing

Practical Skills

apply numeracy skills achieve sales targets identify customer's needs record customers' personal data review completed contracts handle customer complaints provide customers with price information arrange rental car drop-off audit closed vehicle rental contracts conduct customer identification process data arrange pick‐up check vehicle damage have computer literacy process reservations perform multiple tasks at the same time complete transaction procedures for returned vehicles handle rental overdues communicate with customers process payments tolerate stress build rapport with people from different cultural backgrounds facilitate official agreement speak different languages work independently in rental services operate cash register deal with pressure from unexpected circumstances utilise cross-selling show diplomacy upsell products maintain vehicle service use customer relationship management software manage theft prevention listen actively create solutions to problems