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operations manager

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Description

Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.

EssentialOptional

Theoretical Knowledge

quality standards project management supply chain management energy conservation corporate social responsibility operations management internal risk management policy accounting insourcing strategy employment law organisational resilience database quality standards manufacturing processes security regulations information confidentiality facilities management in the organisation outsourcing strategy quality assurance methodologies contract law

Practical Skills

develop staff manage logistics ensure equipment maintenance manage supplies ensure equipment availability manage profitability follow company standards perform project management build business relationships manage staff establish daily priorities manage budgets liaise with managers evaluate employees make strategic business decisions strive for company growth supervise daily information operations apply change management advise on utility consumption negotiate with stakeholders budget for financial needs train employees make data-driven decisions evaluate project plans perform risk analysis estimate duration of work manage major incidents control financial resources create project specifications advise on efficiency improvements promote innovative infrastructure design handle customer complaints provide cost benefit analysis reports control of expenses perform procurement processes support managers liaise with government officials plan buildings maintenance work develop revenue generation strategies manage project metrics perform quality audits manage standard enterprise resource planning system develop business case assess supplier risks perform resource planning maintain customer service negotiate terms with suppliers adhere to organisational guidelines assess financial viability meet deadlines promote facilities management services align efforts towards business development estimate profitability create a financial report write work-related reports interpret financial statements maintain relationship with suppliers supervise work impart business plans to collaborators set quality assurance objectives oversee quality control make investment decisions manage project information shape organisational teams based on competencies recruit employees maintain relationship with customers manage facilities services manage several projects manage maintenance operations create solutions to problems implement corporate governance oversee the facilities services budget