Description
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
EssentialOptional
Theoretical Knowledge
software interaction designhuman-computer interactioninteractive mediabehavioural scienceapplication usabilitycognitive psychologyMDXonline moderation techniquesICT project management methodologieslean project managementICT system user requirementsquery languagesLINQN1QLWorld Wide Web Consortium standardssoftware metricsXQueryweb analyticsProcess-based managementvisual presentation techniquesLDAPAgile project managementSPARQLresource description framework query language
Practical Skills
use experience mapmeasure customer feedbackconduct qualitative researchassess users' interaction with ICT applicationsconduct research interviewmeasure software usabilityreport analysis resultsexecute ICT user research activitiesconduct quantitative researchanalyse business requirementsdefine technical requirementscreate prototype of user experience solutionsidentify technological needsperform market researchapply systemic design thinkingmanage localisationcreate website wireframeuse access control softwaretest system accessibility for users with special needsforecast future ICT network needsidentify ICT user needs