Description
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
EssentialOptional
Theoretical Knowledge
Practical Skills
implement customer follow-upensure compliance with legal requirementsimplement sales strategiesprovide customer follow-up servicescontact customersexecute after sales activitiesguarantee customer satisfactionadvise on merchandise featurescommunicate with customerscreate solutions to problemskeep records of customer interactionprovide informationapply technical communication skillsmonitor after sales recordsmanage schedule of tasksaddress problems criticallysolve technical problemsmaintain relationship with customerslisten actively