Description
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
EssentialOptional
Theoretical Knowledge
Practical Skills
provide food and beveragesexecute flight plansprovide first aidcommunicate verbal instructionsinspect cabin service equipmenthandle stressful situations in the work placeanalyse work-related written reportshandle veterinary emergenciesfollow verbal instructionsprocess customer ordersprepare flight reportscarry out pre-flight dutiesgive instructions to staffsell souvenirsdeal with challenging work conditionsupsell productsmaintain relationship with customersdeliver outstanding serviceperform routine flight operations checksconduct full-scale emergency plan exercisesmanage the customer experienceprovide information to passengersapply transportation management conceptshave computer literacyact reliablyuse different communication channelsbe friendly to passengers