Description
Victim support officers provide assistance and counselling to people who were victim of or have witnessed crimes such as sexual assault, domestic abuse or anti-social behaviour. They develop solutions according to the different needs and feelings of persons.
EssentialOptional
Theoretical Knowledge
social sciencescompany policieslegal requirements in the social sectorcrisis interventionsocial justicesocial work theorycrime victims' needscriminal lawcrime victims' rightsadolescent psychological developmentlegal compensation for victims of crimestrategies for handling cases of sexual assaulthumanitarian aid actors
Practical Skills
assess social service users' situationtolerate stressapply anti-oppressive practicesreview social service planapply holistic approach within social servicesapply socially just working principlesadvocate for social service usersdevelop professional identity in social workdeliver social services in diverse cultural communitiesinvolve service users and carers in care planningaccept own accountabilityfollow health and safety precautions in social care practicesbuild helping relationship with social service usersnegotiate with social service userspromote service users' rightscommunicate with social service usersconduct interview in social servicemanage social crisiswork within communitiesprovide social counsellingplan social service processcooperate at inter-professional levelcontribute to protecting individuals from harmapply crisis interventionorganise social work packagesundertake continuous professional development in social workapply organisational techniquesmeet standards of practice in social servicesaddress problems criticallyapply problem solving in social serviceadhere to organisational guidelinesapply quality standards in social servicesapply decision making within social workdemonstrate leadership in social service casesconsider social impact of actions on service usersmake legislation transparent for users of social servicespromote social changesupport victims of human rights violationsempower social service usershave computer literacycommunicate professionally with colleagues in other fieldsdevelop professional networksupport juvenile victimsrefer social service usersprovide victim assistancemanage stress in the work placereport on social developmentprevent social problemsrelate empatheticallylisten activelyapply case managementwork in a multicultural environment in health carenegotiate with social service stakeholdersprovide support to social services usersapply person-centred caremanage ethical issues within social servicespromote inclusionprotect vulnerable social service usersmaintain records of work with service usershandle humanitarian response programsassess the development of youthsupport traumatised childrenpromote the safeguarding of young peoplework on the effects of abusesupport volunteersprepare youths for adulthoodsupport the positiveness of youths