Description
Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
EssentialOptional
Theoretical Knowledge
Practical Skills
coordinate rail serviceswork in a rail transport teamtrack train delaysassess railway operationsfollow-up actions resulting from railway facilities inspectionscomply with legal regulationsenforce railway safety regulationshandle customer complaintslead a teammaintain customer serviceengage with rail stakeholdersmaintain relationship with suppliersimprove rail service deliveryhave computer literacyoperate railway communication systemsmaintain computerised records of railway trafficmaintain relationship with customersuse different communication channelshandle incidentsprocess data from railway control rooms