Description
Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.
EssentialOptional
Theoretical Knowledge
Practical Skills
classify insurance claimscommunicate with beneficiariesapply technical communication skillsmaintain records of financial transactionsinterview insurance claimantsprovide financial product informationcalculate compensation paymentshandle incoming insurance claimsmanage claim filesreview insurance processanalyse claim filessynthesise financial informationorganise a damage assessmentanalyse financial riskmanage claims processensure cross-department cooperationhandle customer complaintsassess coverage possibilitiesdecide on insurance applicationsapply statistical analysis techniqueshandle financial disputesestimate damagetrace financial transactionshandle financial transactions